Senior Voice Analyst - MO

Skills: Avaya 8700 PBX Series, Definity G3, IRs, CMS, ACD and Communication Manager .
Location: Saint Louis, MO
Commitment: Contract to Hire
Pay rate: Open
Job description:

• Must have 5-7 years experience with Avaya 8700 PBX series, Definity G3, IRs, CMS, ACD and Communication Manager.
• Must have 5-7 years experience with Noble Predictive Dialer, Call Recording Technologies, Call Center Work Flow Management, Call Vectoring and Simon Reader Boards.
• Must have 3-5 years experience with Avaya IR Designer.
• Must have 1+ years experience with Avaya Dialog Designer.
• Avaya Call Center Certified a plus.
• Complete understanding of Call Center call routing, queuing and vectoring.
• Complete understanding of Avaya CMS call center reporting.
• Ability to create custom reports via CMS design tool.
• 3-5 years experience with CTI computer telephony integration a plus.
• Must possess good communication skills and be able to present to non-technical audiences such as the business.
• A self-starter that can create and implement ideas that benefit the business.

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